Payment and Refund Policy

Last updated: 18 September 2026

Scope of the policy and the products or services it covers

This Payment and Refund Policy applies to all purchases and bookings made through velvetroomz for Course A studio atmosphere resources. These resources include guidance on soft lighting techniques, interview room setup, camera composition principles, sound checks, and smooth workflows for recorded shows. The policy covers both one-time access to digital materials and any related subscription services offered to customers in the United Kingdom. It governs transactions conducted on our commercial website and explains how payments are handled, when contracts are formed, and the circumstances under which refunds may be issued.

Prices, currencies, taxes, and any additional charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate. Additional charges may apply for optional extras such as extended access periods or premium workflow templates. These charges are clearly shown before any payment is authorised. velvetroomz reserves the right to adjust prices due to changes in VAT or supplier costs, but such changes will not affect orders already confirmed.

Accepted payment methods, payment authorisation, and payment security

We accept major credit and debit cards, PayPal, and bank transfers processed through secure third-party gateways compliant with UK financial regulations. Payment authorisation occurs immediately upon submission of order details. All transactions are secured using industry-standard encryption to protect cardholder data. velvetroomz does not store full payment details on its servers.

Order, booking, or service confirmation and when a contract is formed

A contract is formed when you receive an email confirmation from velvetroomz following successful payment. This confirmation outlines the specific Course A resources purchased, access instructions, and applicable terms. Until this confirmation is sent, no binding agreement exists and you may cancel without penalty by simply not proceeding with payment.

Cancellation rights and applicable cancellation periods

Under UK consumer law, you have a 14-day cooling-off period from the date of contract formation during which you may cancel most purchases. This right applies to physical goods and certain services but is limited for digital content once download or access has begun. You must notify us within this period to exercise cancellation rights.

Refund eligibility, exclusions, and non-refundable items or services

Refunds are available for unused digital resources within the cancellation period provided no substantial access has occurred. Exclusions apply to personalised materials, completed workflow consultations, and any promotional bundles marked as non-refundable. Services already delivered, such as pre-recorded show setups, cannot be refunded once utilised.

The step-by-step procedure and information required to request a refund

To request a refund, submit a written request via the contact form on our Contacts page, including your order number, date of purchase, and reason for the request. Provide your full name, email address associated with the account, and any relevant transaction details. Requests must be sent to [email protected] or through the designated form. Incomplete submissions will delay processing.

Inspection, approval, rejection, and notification of the refund decision

Upon receipt, velvetroomz will inspect the request against eligibility criteria within five working days. You will receive notification of approval or rejection by email. If rejected, the email will explain the specific reasons and any options for appeal or alternative resolution. Approved refunds proceed to the next stage without further action required from you.

Refund method, processing time, and when funds should reach the customer

Refunds are issued using the original payment method wherever possible. Processing typically takes between five and ten working days after approval, though bank transfers or certain card issuers may require up to fourteen days for funds to appear in your account. velvetroomz will provide a reference number for tracking once the refund is initiated.

Special rules for digital content, subscriptions, services, or promotional offers where relevant

Digital Course A resources are non-returnable once streaming or download access is granted. Subscriptions may be cancelled at any time but refunds are prorated only for the unused portion within the cooling-off window. Promotional offers are subject to the same rules unless explicitly stated otherwise at purchase. Recurring payments for ongoing workflow updates can be paused without penalty outside the initial term.

Failed payments, duplicate charges, chargebacks, and suspected fraud

In the event of a failed payment, you will be notified immediately and given the opportunity to retry with an alternative method. Duplicate charges are investigated promptly and credited back automatically where verified. Chargebacks are treated as disputes and may result in temporary suspension of access pending resolution. Suspected fraudulent activity leads to immediate account review and reporting to relevant UK authorities if necessary.

Mandatory consumer rights in the target country that the policy cannot exclude

This policy does not affect your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and Data Protection Act 2018. These rights include remedies for faulty digital content and the ability to seek redress through the courts or alternative dispute resolution schemes. Nothing in this document excludes liability for personal injury or fraud.

Contact route, policy changes, and last-updated date

For questions regarding this policy, please use the contact form on our Contacts page or email [email protected]. Our address for written correspondence is 16 Upper Woburn Place, London, WC1H 0AF, United Kingdom. velvetroomz may update this policy periodically to reflect legislative changes; the current version will always be posted on the website with the last-updated date displayed. Continued use of the site after changes constitutes acceptance of the revised terms.